Cool You Limited

Delivery Policy

On placing an order with Cool You UK, whether by paying online, by phone or in writing:

  1. We will confirm by return email or letter acknowledging your order and payment.
  2. We will notify you of the dispatch date, normally within 48 hours of receipt of the order and payment.
  3. Delivery to a UK mainland address is normally between 3 – 5 days from placing the order and payment.
  4. Should the item you have ordered and paid for be out of stock, we will inform you when it will be back in stock and ready for dispatch. If this is unacceptable to you, we will offer an alternative similar unit or a full immediate refund.
  5. Our standard delivery terms do not include specific timed delivery slots. Someone must be available to sign for your delivery from our Carriers within normal working hours. ie 9am-5pm. If they cannot deliver, there may be an additional delivery charge.
  6. If you require next-day delivery, this can be quoted for the time of order.
  7. We will always endeavour to work around your requirements if possible and resolve any delivery issues that may occur.
  8. Only sign for safe receipt of our delivery to you if you are satisfied that the packaging and product(s) you ordered from us are in good condition. If there is any problem, do not sign for the goods and telephone us immediately on (UK) 0207 043 2275.