Installation turned around in just 36 hours so customer could leave hospital
In an extraordinary display of commitment to our customers, Cool You went above and beyond for a client in urgent need. We installed air conditioning in just 36 hours, enabling a hospital patient to return home.
As a recent heatwave swept across the capital, we noticed a significant surge in enquiries from London residents. They were desperate for relief from the sweltering temperatures. With many feeling the discomfort of their uncomfortably hot apartments, we had to manage the influx strategically, adhering to our first-come, first-served policy. Our priority is always to find a suitable appointment that accommodates our schedule and clients’.
However, we recently received an enquiry, and I am proud of the team for making the time.
The installation turned around in 36 hours so our customer could leave the hospital!
Amidst this surge, we received a particularly urgent request highlighting our dedication to customer service. A concerned neighbour reached out on behalf of a distressing client. This individual, battling advanced Parkinson’s disease, was unable to return home due to the unbearable heat in his apartment.
Recognising the gravity of the situation, the team immediately sprang into action. That very day, we conducted a thorough site survey. We assessed that our specialised air conditioning solution was ideal for this unique living space. Also, it could be implemented swiftly within the customer’s tight timeline. With urgency in mind, we mobilised one of our installation teams and instructed them to start the installation immediately.
I cannot express how incredibly proud I am of the team’s unwavering dedication and willingness to sacrifice their time to see this project through. They worked tirelessly. They even gave up their day off, to ensure that everything was completed in just 36 hours. Thanks to their efforts, our customer could return home and avoid unnecessary time in the hospital, allowing him to be comfortable and safe in his own space once again.